| Telecom & Allied Industry |
|
| Trained professionals of following companies: |
|
| Vodafone |
Airtel |
| Reliance |
Tata Teleservices |
| BSNL |
Idea |
| Aircel |
|
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| |
| Are any of these your concerns? |
| Senior Managers are deficient at |
Creating energy, motivation & can-domindset in the team. |
| Encouraging inter-dependency in the team |
| Leading the team to deliver business results |
|
|
| Channel Management team lacks in |
Having vision & passion to increase market shares |
| Creating business plan for short-term & long-term |
| Getting job done from Channel Partners & Channel Team |
| Optimum implementation of schemes & promotions |
|
|
|
| Direct/ Corporate sales team is poor at |
Managing business funnel to get perennial success |
| Convincing the customer vis-à-vis competition |
| Managing the large customers so as to keep protected from competition |
|
|
| Customer service team is below the mark at |
Keeping customer’s needs in focus |
| Having listening & empathy mindset |
| Influencing operations team to modify processes |
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| |
| CPC offers following training & development modules: |
| |
Topic |
For |
| 1. |
Channel Management (Pre-paid business) |
Frontline & Middle |
| 2. |
Direct/ Corporate Selling |
Frontline |
| 3. |
DSA/DST Management |
Frontline & Middle |
| 4. |
Payment Collection & Customer Recovery |
Frontline |
| 5. |
Customer Service Issues |
Customer Service team |
| 6. |
Managerial Effectiveness |
Frontline & Middle |
| 7. |
Leadership & Team Building |
Middle & Senior |
| 8. |
…And many other topics |
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